Grievance Redressal
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Complaint and Grievance Process
- The Company has setup a system for receiving, registering and disposing of complaints and grievances of customers.
- Mr. Bhudhar Kumar Karuturi shall be the Grievance Redressal Officer.
- The customer has to send all the relevant details and the nature of complaint to the Grievance Redressal Officer.
- On receipt of the Compliant, after due verification and enquiry on the Veracity of the case, the grievance redressal officer shall arrive at a decision based on the facts of the case. Such decision shall be communicated by the grievance redressal officer to the complainant
- In case complaint / dispute is not redressed within a period of one month or if the borrower/customer is not satisfied with the decision of the Grievance Redressal Officer, he can approach the Ombudsman.
At Heritage Finlease, delivering the best customer experience is our top priority. We strive to understand and meet our customers’ needs by offering the finest financial solutions. However, there can be instances where customers are unsatisfied with the services provided. To register such an instance, please follow the process mentioned below